Znuny Open Source Ticketsystem

Crythias,
Thanks a lot for taking the time to let me know your thoughts.
I agree with your very valid points, it's unlikely to be a worthwhile improvement.
I will feed back the information to my agent who requested the feature.
All the best
Guybrush

Hi Crythias, Thanks very much for your advice! I did not realise it was possible there, it's a little hidden away. It would be nice if there could be a button/link, either on the row in the tickets list or at the top of the ticket view, that would open the reply option with next state: closed succes...

Greetings OTRS users and developers... We would like to allow customers to close tickets via the customer portal. Just a simple 'close ticket' button would probably be sufficient, option to add a note would be nice but not essential. Does anyone have any comment / advice / experience in regards to t...

Bump?
I would really appreciate any input from users / developers on this...
Thanks again

Hi, I would like to sort tickets in the dashboard by age descending. I have seen lots of instructions to use the SortBy and OrderBy attributes in Ticket -> Frontend::Agent::Dashboard . I can see their use for the Escalated Tickets widget. However, when I add "SortBy=Age;OrderBy=Down;" or i...

I see there is some reasonable explanation...
Thanks again for your help.
Have a great day

Actually I think it would be best if the system behaved as suggested by the option "Auto response from:" in the auto response object. As I see it, it is unlikely that the user would want emails to come from <> or from a single address, as different addresses for different queues would be a...

Dear Crythias, Thank you very much for your swift response. For the benefit of others, the setting I needed is under Framework -> Core::Sendmail >> SendmailNotificationEnvelopeFrom It might be useful to include a comment in your documentation to remind the admin user to check this setting. However t...

Please help, I have just upgraded to 3.3.4. I have attempted to configure auto-responses for the first time. The problem is that the system is trying to send the messages with a blank from field. " Feb 3 13:20:05 <hostname> OTRS-otrs.PostMasterMailbox.pl-10[11655]: [Error][Kernel::System::Email...