Znuny Open Source Ticketsystem

Unfortunately that's not possible - at least via SysConfig GUI.
It's falling back to a default value upon "Update" when the field is left blank.

as it's the default state set in the dropdown
because it is, then it is.
That's why I'm wondering if this behavior could be changed :-)
Either by providing the current ticket state as default selection in the dropdown or "-" ("none" as in other dropdowns) and therefor keeping the state already ...

It's also in the history, yes.

FollowUp FollowUp for [ ]. Zoom view Admin OTRS 03/05/2014 17:24:44
StateUpdate Old: "new" New: "in progress" Zoom view Admin OTRS 03/05/2014 17:24:44

This also happens if the ticket - for example - has the state "in progress external", the state is changed to "in ...

Hi,

is it somehow possible to set the current ticket state as default in the dropdown menu of the customer interface ticket "Reply"?

We've several open-states and the customer should be able to close tickets by himself.
"Ticket::Frontend::CustomerTicketZoom###StateDefault" is set to "in progress ...

crythias wrote:

JoeFoster wrote:III. ...and extended the mapping in "/opt/otrs/Kernel/Config/Files/ZZZAgents.pm"

did you mistype that?

nope, that's where the LDAP settings for the agents are configured on this system; I've also got "ZZZCustomerUser.pm" in the same directory for all customer related settings

Hello Crythias,

I. I altered the database...
alter table users add phone varchar(20);
II. ...made the following changes to "/opt/otrs/Kernel/System/User.pm"...
# update db
return if !$Self->{DBObject}->Do(
SQL => "UPDATE $Self->{UserTable} SET title = ?, first_name = ?, last_name ...