Znuny Open Source Ticketsystem

Thanks JOJO , i understand that for .procmailrc should have otrs user permissions. So when i changed the owner (permissions) for .procmailrc from root to otrs. The mails started fetching and was available in OTRS. But i am also seeing the otrs crons also getting fetched into otrs. Secondly, when i r...

permission for .procmailrc -rw-r---- 1 root root 34520 Feb 19 2013 .procmailrc This is my config files In /etc/postfix/main.cf added these lines myhostname = hostname alias_maps = hash:/etc/aliases alias_database = hash:/etc/aliases mydestination = hostname, localhost.localdomain,localhost relayhost...

Thanks for reply wruzel . These are my log files , some one will please tell me , what i am missing here May 19 10:13:06 hostname postfix/qmgr[1886]: 1F04CC17F3: removed May 19 10:13:50 hostname fetchmail[1327]: 1 message for xxxxxxxxx@gmail.com at pop.gmail.com (2079 octets). May 19 10:13:51 hostna...

Hello All , i want to fetch mails through multiple mail id in otrs through procmail . I installed procmail and configured as below ########################################### rename .procmailrc.dist to .procmailrc modifies .procmailrc to a proper SYS_HOME /opt/otrs added an alias for root in /etc/al...

Hello all ,

is it possible to configure in OTRS time working hours in minutes ,

Example 8:30 am to 6:30pm.

Thank You Crythias.

it means , i should connect it to the valid domain?(Network Admin).

Yes Crythias its on a computer , domain is not connected.

Its local domain..

I tried to connect the way that u explained crythias but its not connecting and displaying the same error , so i asked again.

Hi jojo ,

Will u please tell me how to find the pdc and bdc in AD , now i m presently working in local internet .

I referred this link
http://support.microsoft.com/kb/816587

but still it doesn't work for me.

Hi , Thanks for Suggestions Crythias and jojo. I m getting an sso credential window . when i m trying to logs in its shows 500 internal server error . in log files [Sun Mar 02 10:41:34 2014] [error] Bad/Missing NTLM/Basic Authorization Header for /otrs/index.pl [Sun Mar 02 10:42:50 2014] [error] Con...

I got this code in OTRS forum only .

Please anyone help me
how to setup this PDC and BDC in AD.

now i m working in local domain.

Thanks in Advance

Hi ,

where can i find this in AD orUbuntu?

I m getting an error
connect to smb server failed

These are the errors i m getting [7337] AuthenNTLM: Got: 78 84 76 77 83 83 80 0 1 0 0 0 7 130 8 162 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 6 0 113 23 0 0 0 15 [7337] AuthenNTLM: protocol=NTLMSSP, type=1, flags1=7(NEGOTIATE_UNICODE,NEGOTIATE_OEM,REQUEST_TARGET), flags2=130(NEGOTIATE_ALWAYS_SIGN,NEGOTIATE_NT...

what is PDC and BDC where do i find this in AD or Ubuntu? Please help Its already configured PerlAuthenHandler Apache2::AuthenNTLM AuthType ntlm AuthName basic require valid-user PerlAddVar ntdomain "Domain pdc bdc" PerlSetVar defaultdomain estomi PerlSetVar splitdomainprefix 1 PerlSetVar ...

Hi , I am able to authenticate agents with AD , but when i m enabling code $Self->{'AuthModule1'} = 'Kernel::System::Auth::HTTPBasicAuth'; $Self->{'AuthModule::HTTPBasicAuth::Replace1'} = 'DOMAIN\\'; in config.pm i m getting this error User: No $ENV{REMOTE_USER} or $ENV{HTTP_REMOTE_USER} !(REMOTE_AD...

When i m trying to log in i m getting Credential window , but after logins , i m getting 500 internal server error.

Hi All , I trying to implement SSO in ubuntu integrating with AD . I referred this below link http://wiki.otterhub.org/index.php?title=Implementing_Single_Sign_On_on_Linux_with_Apache now i m getting an error [Thu Feb 27 13:07:37 2014] [notice] caught SIGTERM, shutting down [Thu Feb 27 15:47:37 2014...