Znuny Open Source Ticketsystem

yep, works

Thanks

Hi Rolf, Thanks for the reply. I couldn't find the thread about recurring tickets, but, anyway: Do I understand it correctly that in order to create a process ticket all what's needed (compared to a regular ticket) is to assign correct value to the ProcessManagementProcessID and ProcessManagementAct...

Hello all,

Is it possible to automaticaly create process tickets?

For example, by using Postmaster filters, or via the GenericInterface?

Another solution would be to be able to change a regular ticket into a process ticket. Is it possible at all?

Best regards,

Cyrille

Hi all,

If you are a paying customer of OTRS' support services and using OTRS 3.3, please note that it is not supported anymore as of today.

see https://www.otrs.com/release-notes-otrs-5/

Hope nobody of you is concerned.

Best regards,

Cyrille

So, I've solved my issue and I'm posting here the solution should someone else be willing to consume OTRS web services with python's ZSI framework. Though I believe the issue originates from OTRS' implementation of Dynamic Fields in their SOAP web services, I've hacked the resulting python's code, b...

Hi Philipp,

Maybe in latest OTRS versions: I've read something about that in recent release notes.

Otherwise you can still develop a new soap method; It's not that difficult

Cheers,

Cyrille

Hi crythias, thanks for your answer. I've updated my profile: We are using OTRS 4.x (and OTRS3.3.9+ITSM on another instance) here. The thing is that my python code is automatically generated from OTRS' wsdl file. So, either there's a problem in python-zsi's wsdl2py program, or there's a problem in O...

Hi all, I would like to raise my concerns about how dynamic fields are currently implemented in OTRS web services. I think returning dynamic fields value in the form "'DynamicField_XXX' => 'value'" is broken and won't ever be depictable with a valid wsdl file. Though, I'm not a WSDL expert...

Hi, I'm trying to consume OTRS web services with python ZSI. ZSI has a nice tool to autiomatically generate a SOAP client from a wsdl file. So, a simple "wsdl2py --complexType GenericTicketConnectorSOAP.wsdl" generates a nice GenericTicketConnectorSOAP_client class that's pretty straightfo...

Hi,

Just a "happens to me to" post.

sorry I can't help atm

Cyrille

Hi Renee, Thanks for your answer. When I say "on the fly", I don't mean modifying file "in place", but rather make a copy of the file in the "Custom" directory, and modify it there (taking into account that an existing custom file might already exist). The issue with pr...

In the end, the question is: What do you do when your addon needs to modify an existing file? Do you embed a modified copy of the file in your package? Or, do you modify it on-the-fy?... Or, do you do something else? Additional question: Do any of you have examples of addon modifying OTRS files? I'v...

Hi, I've created an AddOn that needs to modify files of an ITSM extension (ITSMConfigurationManagement) to function. For now, I'm just embedding a customized version of these files in my package, but this is not very flexible and won't easily survive an upgrade of the ITSM extension. I've googled wi...