Znuny Open Source Ticketsystem

Finally solved. The Dynamic Fields in the soap request must be hashes or as they are called in php, associative arrays. See this: http://stackoverflow.com/questions/885766/what-are-the-differences-of-array-and-hash-in-php So while the rest of the request was fine being sent in as an array, I had to ...

From my research, I have seen that this issue was experienced in earlier versions of OTRS and should have been resolved by now in v 3.3.5. However, I cannot seem to figure out how to get my query to take conditions based on dynamic fields taken into account. My query returns a count of all 'closed s...

So I faced the same problem with the dynamic drop down being emptied whenever I changed the value of another dropdown on the same page. This is a possible solution. It seems to work for me but is not fully tested. Edit this file: /opt/otrsvar/httpd/htdocs/js/Core.AJAX.js and go to line 258 where it ...

I wouldn't use OTRS that way. It will be a nightmare to administer that OTRS instance as that would mean likely lots of ACLs, lots of scrolling (thousands of queues won't fit in one screen ;-) ), your architecture must be scalable as your proposed solution would probably mean ten of thousands of HT...

This probably is beyond the scope of a free forum to provide advice on this particular implementation. You should probably hire some consulting services. Noted. I realize I am asking for a bit much here. I have re-thought my design and since the system would only have so many companies after some t...

Okay. I think it will be easier to ask for help if I explain what I am trying to do. I am trying to set up a helpdesk system that serves customers of multiple companies. The number of companies is could easily run into tens or hundreds of thousands. Customers are not unique to each/any company and c...

Yes actually. I know it sounds warped but yes.

Hi, I would like to set up a scenario where multiple support companies have agents who can login and attend to tickets logged particularly to them. Something like a multi-tenancy/hosted environment except there is only one OTRS setup and only one overall admin. I intend to implement this using disti...