Znuny Open Source Ticketsystem

Thank you Kindly for assistance reneeb, that did the trick.
Where is the documentation on this that one can have a more knowledge read through.

Kind Regards,
Naglix

The Code below is the code I have now used to link the pdf in the motd.dtl file.


<td width="45%">
<div class="Header">
<!-- Self Help AD -->
<h2>$Text{"Active Directory Self-Help Documentation"}</h2>
<p>
<ul>
<li>Please Read through the AD Self-help Document:
<li>AD Self-Help: <a href="PDF ...

Good Day,

Would like to find out the following,
I have 3 PDF files that I would like to link to the motd.dtl file, once clicked it will open in a new Tab.
I went through all href style of link a file, but only keep getting Error 404.
I went and gave the folder and Files permission for all to read ...

Good Day,

I did changes to my Config.pm file to have my Customer Authenticate via the LDAP, I don't want anything more to happen, oncet OTRS Authenticates them then should be able to log a ticket.
Herewith my Config.pm file, what am I missing to get the rid off the following Error" Authentication ...

Oky, So I will change the Setting that OTRS Will use AD for all.
Thank you for the Time and Assistance

Thank you crythias,
That was an interesting read through,
My LDAP authentication work Fine, I don't have an issue with that, Fixed it on day one when Installing OTRS.

My Issues is with the back end Database of OTRS, Creating a new user.
When I create a user in OTRS Admin-> Customer User, It stat it ...

Good Day,

Hope this is can be resolved Fast,
I'm having issues with adding New Customers.
Our Customer are the Staff members in our Company all on the AD.
I create a New Customer on the OTRS 3.3.x system under "Customer User", once submitted and ask the user to log in, the User has the following ...

Good Day crythias,

Truly sorry to bother you with the following Question,
I was asked to add an Image onto the (CustomerMOTD.dtl) file Customer Portal.
When adding the HTML Image tag to the Customer.dtl file i have an issue with the location.
No matter where I put the picture with the src="" tag to ...

Thank you for the reverence for the ACL,
This Code has been doing a good job and does what I need ;) http://forums.otterhub.org/viewtopic.php?f=60&t=8032

Only problem I have is that the Default Queue " -" shows all my Dynamic Fields, which I would like to hide at the Default Queue,
I have added ...

With the following code, there are two section which I'm still trying to figure out,

I have left my Dynamic Field name in them, hope this is not an issues.

The first code at the top:
// you should only add lines in here that A) you have defined in SysConfig and B) that you will show ... somewhere ...

Thank you to Reneeb for putting me on the right way.

ACL did not work nor did they do anything, After going through OTRS Manual and other Forms regarding ACL with allot of Config and Testing, ACL was not helpful.

The Code from this Forum http://forums.otterhub.org/viewtopic.php?f=60&t=8032, Did do ...

Hi Please elaborate on the code?

I have Dynamic Fields:
ID:13 Name: CustomerGeneralIT
ID:12 Name: CustomerPrinterIssue

I have Queue:
ID:5 Name: General IT
ID:9 Name: Printers

How will this be intergrade into the following code to Show/Hide the Queue, If I select Printer Queue Dynamic Field ...

I have gone through so many forum And nothing on what I would like to get
and Achieve, I do Hope you will take the Time to help me with this.
I did try this http://forums.otterhub.org/viewtopic.php?f=60&t=8032, but to
change it for Queues & Drop-down box.

What I would like to achieve is the ...

Good day,

I can't seem to find a Forum regarding my Issue at hand,
Herewith my following Delama:

When a Customer selects a new Ticket, there is a field call "TO" Which can be select for Printer issues, Network issues, or Hardware list goes on.
This are all the Queues We have setup, When a Customer ...

Has this issue ever be solved?
For I'm having the same problem.

Best Regards.

Good Day,

I have found the error of my way regarding the CustomerMotd.dtl.
Only issue now is as following: Can I add sidebar to display Exchange rates and weather stats?
A script like the CustomerMotd.dtl or is there another way of doing this?

Thank you
Regarding the Motd for the Customer login ...

I have added, CL.png a snip file of the Body for the Customer login screen.
The CustomerMotd.txt is my dtl file that is called up.

Hope this helps

Pardon for the Miss spelling of customerlogin.pl, I meant customerlogin.dtl

I can't use customerlogin.dtl and treat as a normal HTML page, for there are some css styles that are playing around with my CustomerMotd.dtl file
I found the location of the css files, but it tells me permission denied ...

Good Day,

Hope someone can help me, Not finding the Forums for my particulate issue.
Should there be please link them.
If not herewith my problem at hand :
ON Customerlogin.pl I have added the MotD.dlt ( Massage of the Day), Included I would like to add a Notification Area ( Email down or scheduled ...