Znuny Open Source Ticketsystem

Yes and No e.g. We have Company - ACME (CustomerID - acme) We have 3 accounts for ACME Company User: manager1 (CustomerID - acme) <manager1@acme.com> manager2 (CustomerID - acme) <manager2@acme.com> office (CustomerID - acme) <office@null.com> - for rest of the Acme Company Users. In described situa...

That is only typo error.
In server config all was properly.

To understanding my problem I describe our situation. My company provides outsourcing IT services. Customer user in companies that we support change frequently. We don't create accounts for all customer user. Only for VIP and managers. It would be too cumbersome. We accept ticket by e-mail and phone...

Helo I wanted to change time period to check Ticket in pending reminder state and more frequently send notyfication. I went to SysConfig to Daemon::SchedulerCronTaskManager::Task to Daemon::SchedulerCronTaskManager::Task###TicketPendingCheck and changed schedule from <45 */2 * * *> to <*/30 * * *> (...

Helo For example: I have company ACME and company named users ACME.Office - with mail office@acme.com Tom Kep - with mail tom.kep@acme.com. ACME mail domain is acme.com When Tom Kep sends mail to OTRS mail, then is automaticaly linked to ACME company and Tom Kep user. But when mail will be send by o...

Any idea ?
crythias ?

My company supports different outside customers. With one customer some of users have otrs account and other not. If the ticket comes from named customer user it's no problem, but when comes from not named user I would like add for him CustomerNO and CustomerUser by PostmasterFilter. I will filter b...

Hello world :) For our client we administer OTRS system. Our client run a web shop WEB shop system sends notification to client and to OTRS. But we have a problem because order number on the confirmation to client is different from confirmation to OTRS. Difference is little but significant. Format o...

Hello In OTRS I supports customer from two country (UK and Poland) In new ticket in customer frontend I have limit queue by CustomerPanelOwnSelection under Frontend::Customer::Ticket::ViewNew in the SysConfig. But now for customer from Poland I would like show only queues with PL at the beginning of...

Hi. Problem is solved. The ConfigItem Name should not contain space character. Wrong code: <ConfigItem Name="DashboardBackend###1000 - Lock Me Ticket" Required="0" Valid="1"> Good code: <ConfigItem Name="DashboardBackend###1000-LockMeTicket" Required="0&q...

I did it, but without effects.
I tried also to change the States, but without effects, too.
I also noticed that pagination it does not work too.

I use OTRS 3.3.4

Hello I created new dashlet on dashboard with ticket to lock. Lock_me is a state created by me. PCSG_Lock_Me_Dashlet.xml <?xml version="1.0" encoding="utf-8"?> <otrs_config version="1.0" init="Application"> <ConfigItem Name="DashboardBackend###1000 - Lock...