Znuny Open Source Ticketsystem

The problem was solved running the script permissions :D

bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=apache --web-group=apache /opt/otrs

The scheduler.pid file must have permissions apache: apache and you had manually changed otrs: apache and that's why it did not ...

ok, the file has scheduler.pid OTRS permissions and apache.
-rw-rw-rw-1 otrs apache, 5 May 19 7:33 scheduler.pid
Could help me?
regards

Hello.
We have a problem with the scheduler. could help us please?
We begin with / opt / otrs / bin / start -a otrs.Scheduler.pl then the developer starts and after a few minutes back down .
In the log file found / opt / otrs / var / log / SchedulerERR.log the following message:

ERROR : OTRS ...

Hola a todos.
Nos encontramos con el siguiente problema: al momento de responder un ticket como Agente me abre una ventana index.pl vacía y se congela la aplicación. ( Esto solo nos pasa aveces Estamos usando la ultima versión de chrome y firefox)
Tenemos la version 3.3.3 de otrs y la migramos de la ...

Sorry NO messages had database corruption
Summarizing so you can understand well , the steps performed were:
We had the version 3.0.7 running OK ( version 2.x was not forgiveness ) run in the ORACLE database :
DBUPDATE -to- 3.1.oracle.sql
DBUPDATE -to- 3.1 - post.oracle.sql
DBUPDATE -to- 3.2.oracle ...

The server was having OTRS fully installed with version 3.3.5 from 0
What would be the steps to be performed? where I can take the steps to do? The ticket system works only generating that error sometimes.
Sorry for so many questions
Thanks in advance for the help you are giving me

The only file modified config.pm data oracle database.
We had messages table corruption Database.
This occurs since the 3.3.3 upgrade
We had the OTRS version 2.x.x
We perform the upgrade using:
DBUPDATE-to-3.1.oracle.sql
DBUPDATE-to-3.1-post.oracle.sql
DBUPDATE-to-3.2.oracle.sql
DBUPDATE-to ...

This is the configuration of the Config.pm file. :(


# --
# Kernel/Config.pm - Config file for OTRS kernel
# Copyright (C) 2001-2013 xxx, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you ...

Hello, everyone.
In our system there is a problem, I hope you can help us :(
Sometimes when replying to a ticket or create the page is blank or figure ... index.pl opening (like the attached image)

The log file does not indicate anything at that time, but other records. The path of the log /var ...

Fixed.
I hope others can use this solution
Thank you very much for the solution,
regards

Thank you very much for the he.
In that place I can find this value of state?
regards

Maybe the problem is language? missing some translations? not refer to that part. Could be causing the problem that sometimes save states and the browser page is blank?
regards

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Sun Mar 16 07:54:10 2014
Message: No State for open found!

In the ...

Thank you very much for the reply
this is the error log

[Sun Mar 16 07:54:10 2014] -e: Version string '-1, set by base.pm' contains invalid data; ignoring: '-1, set by base.pm' at /opt/otrs//Kernel/System/Log.pm line 203.
[Sun Mar 16 07:54:10 2014] -e: Version string '-1, set by base.pm ...

Sometimes it does not update the states of the tickets and the browser window is blank.
Use google chrome try internet explorer and also have the same prblem.
This only happens on occasion.
OTRS 3.3.5 installed on Debian GNU / Linux 6.0 2.6.32-5-amd64 - DB in Oracle 11g
What could be the problem ...