Hi,
Anyone that knows if there is any information online about dynamic fields and the API? The API documentation I've been able to find stops at version 3.1 and I just wonder if I can get and set the dynamic values I've created through for example Kernel::System::Ticket?
Search found 3 matches
- 26 Mar 2014, 07:41
- Forum: Help
- Topic: Question about dynamic fields
- Replies: 3
- Views: 1052
- 22 Mar 2014, 09:52
- Forum: Help
- Topic: Question about Generic Agent Ticket commands
- Replies: 3
- Views: 2341
Re: Question about Generic Agent Ticket commands
One example is a Shell script that we have that takes an IP and a timestamp and compares it to our syslogs over network logons to return a userID. Another example is a quite complicated script that takes a letter with a complaint about copyright infringments and extracts data from the freetext lette...
- 21 Mar 2014, 16:12
- Forum: Help
- Topic: Question about Generic Agent Ticket commands
- Replies: 3
- Views: 2341
Question about Generic Agent Ticket commands
Hi all, We are in the process of moving from RT to OTRS and I have got the nice job of trying to recreate all the automatic jobs that was set up on our old ticketing system. I've tried to search online and in the OTRS manual but haven't found an answer so I'm trying here instead. As we have a lot of...