Znuny Open Source Ticketsystem

It seems something wrong when using nginx->fcgiwrap. Switched to nginx->apache2 and ajax upload works.

root wrote: ↑01 Feb 2022, 16:31 Any interesting entries in the web server error log?

Thanks. I found that ajax upload works incorrectly. I use nginx and when it receives post request "customer.pl?Action=AjaxAttachment;Subaction=Upload;..." it redirects to LoginURL

Hi, I've recently upgraded from otrs 3 to latest otrs 6 and now upgraded to znuny 6.1. With latest otrs 6 or with znuny I have a problem. When I create a new ticket via web form and attach some file I can't see any attachments neither in customer panel nor admin one. When I receive email with attach...

I think you should point your script to fcgi-bin folder:
fastcgi_param SCRIPT_FILENAME /usr/local/otrs/bin/fcgi-bin/$1;

Postmaster would have access to the things it is group member of. Unfortunately, it's not. I found that qmail service sets privilege to vpomail user and its group only. So, any sub-program, like maildrop, runs under vpopmail uid/gid only, Because of that, it can't run PostMaster.pl script. Of cours...

Another problem with cache files. Postmaster can't access some files because they have 660 permission and user is www or otrs. Error message: ERROR:_OTRS-otrs.PostMaster.pl-10_Perl:_5.14.2_OS:_freebsd_Time:_Tue_Mar_25_12:11:02_2014//_Message:_Can't_write_'/usr/local/otrs-3.3.5/var/tmp/CacheFileStora...

crythias wrote:add vpopmail to www group?

Sure, it's there

I have removed maildrop filtering. However, still no success. I put the following line only: | /usr/local/otrs/bin/otrs.PostMaster.pl Now the error line is: /usr/local/otrs/bin/otrs.PostMaster.pl:_Permission_denied/ When I try to access that file as vpopmail user by #su -m vpopmail -c "ls -l /u...

crythias wrote:This is not an OTRS problem.

The fact is after upgrading to the latest version otrs it can't receive emails. There is no any info about how to fix the security problem. I'm looking for a way to fix the problem.

Hi, I've upgraded from 2.4.7 to 3.3.5 version. All works well except of incoming emails. I use Freebsd 9.1 with apache22, qmail+vpopmail. I have set the following permissions: otrs user/group: otrs web user/group: www admin user/group: root/wheel I use maildrop filtering with pipe to otrs.Postmaster...