Znuny Open Source Ticketsystem

OK, thanks.

I would like to be able to view the owner history in a column in the Article(s) table within AgentTicketZoom, between the columns 'SUBJECT' & 'CREATED' (see attachment).

Is there any documentation describing how I can do that?

After reading several posts, I can across one which suggested removing GroupDN from the LDAP search and changed CustomerUserValidFilter => '(company=*) to CustomerUserValidFilter => '(mail=*)'. We don't have a company tag in our user records, so that explains the null search in part. Don't know why ...

Solved! ... but its late. Will tidy up and post solution tomorrow ...

Did you make changes to SysConfig as well as Config.pm for LDAP lookup? No, but I set CustomerGroupSupport = Yes & CustomerGroupAlwaysGroups = users in Framework -> Frontend::Customer For a ticket that is sent via email, what's the user information attached? does it look like Customer Informati...

any errors?

Sorry - none.

So, the real question is if the mail from address is different from LDAP mail stored attribute for given user.

Don't think so. Email ticket from address:
LDAP query on userid:
Any ideas?

Many thanks.

This is because your Config.pm of CustomerUser Map is referencing a field lookup for the email address that it can't find in ldap to match to a user. Are you saying that the OTRS attempts an LDAP search based on the email address for incoming tickets? When logging in via the web interface, it corre...

Please help! Customers are able to authenticate and login using their LDAP Active Directory credentials. They can create tickets via the web interface and these are visible under "My Tickets". However, any tickets submitted via email (as well as web tickets) are visible under "Company...