Znuny Open Source Ticketsystem

yes the ticket states are called "pending auto closed+" and "pending auto closed-" instead of the default "pending auto close+" and "pending auto close-". does this pose a problem? The system was delivered to us like this by OTRS themselves. I was told from my...

which logs?

syslog... no not really something i can make up for this cronjob

well it doesn't close them at all

this is in the crontab # -- # cron/pending_jobs - pending_jobs cron of the OTRS # Copyright (C) 2001-2009 xxx, http://otrs.org/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see...

I already did that

i was hoping maybe you guys could point me in a direction or something at least

oh well please close this thread then

Hello, The system we have has 2 custom pending auto states. pending auto closed+ and pending auto closed- (instead of pending auto close+ and -) the reason for this , i was told, was for something with dynamic fields. nevertheless what the reason was, when a ticket with this state has reached the re...

Hi guys, I'm pretty new to OTRS and my company has the AdvancedEscalation feature addon installed. now the ticket keeps spamming my agents with escalation notification about tickets that have their escalations suspend. can anyone help me or point me into the right direction into solving this? I've t...