Znuny Open Source Ticketsystem

thanks, that's a good workaround

just tested and it workd...

all my tickets have a space there. so when i change that it always creates a new ticket when someone replys to an old ticket.

because it was space by default in the old version i believe it's a bug and must be fixed.

anyway it's a bug. a space must be possible. i want a space between "Ticket#" and the Ticket Number. otherwise the field hookdivider makes no sense.

for me it looks more like a bug. otherwise there must be an error message when saving...

as long you put it manually in the zzzaauto.pm it works!

in the admin menu in sysconfig - ticket - core - ticket there is an item "HookDivider".
i had that on my old otrs version as a ' ' (space) and it worked.

i have now upgraded to 3.3.6. and since then, everytime i chance something in the sysconfig it changes the "HookDivider" to empty ''.
so i always ...