Search found 2 matches
- 10 Apr 2014, 16:04
- Forum: Help
- Topic: Issue with email notifications
- Replies: 3
- Views: 441
Re: Issue with email notifications
I have looked into the logs and ticket history. Nothing useful there...
- 09 Apr 2014, 19:42
- Forum: Help
- Topic: Issue with email notifications
- Replies: 3
- Views: 441
Issue with email notifications
Hi, I am using OTRS version 3.3.6 and I have a problem with the notifications emails it is sending. When one of our customers opens a ticket, OTRS sends all emails notifications to all the agents (my colleagues). For example if my company has 5 agents and a customer opens a ticket, each agent receiv...