Znuny Open Source Ticketsystem

Hello Alexus,

thanks, it seems it was indeed a cache issue
The issue disappeared after a while so having those command by hand is a better option than waiting

Hi,
some responses sent to internal team but without unselecting "Visible Customer" are visible to customers (obviously)
I have changed in the database the field is_visible_for_customer to 0 but this doesn't reflect in the customer view and they still can see those responses.
I also changed the ...

Still the same problem but after upgrade to the latest version i have now
[Tue Jan 6 09:53:44 2015] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1445.

Line has changed obviously.

When we restart apache, the problem disappears for a few hours then reappears ...

I think i finaly have something relevant in the logs

[Wed Jun 18 10:28:16 2014] -e: print() on closed filehandle LOG at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1689.

Our version is 3.2.9 for what it's worth

Thanks for the reply, as i could not see a link between your response and the problem we have i thought it was a response in error.
The server and OTRS can send email OK and the problem occurs anytime even when not in a reply message. Occurs when we just try to login, in the menus etc...
I wil check ...

If anyone has any idea, it would be of great help
When the problem occurs, it stay for one or two minutes then dissapear.
No info in the logs change. It just starts working again.

Finaly got the problem to reproduce so i started up the firefox debug console and got the attached file
I have no idea what it says however...

We have 2 other website running on the same server BTW and both are running PHP fine

Sorry was out for a few days and missed your responses
There is unfortunately nothing in the logs even in debug mode (i mean nothing but the server serving the perl file)

The pl file contains nothing :-/

Next time the issue occurs i will use the firefox webconsole and see what it's doing

Hi,

we have two OTRS servers. One is running perfectly fine but the other presents a weird bug.
From time to time (more frequently not working than working), the index.pl file will not be read as perl file and the web browser will try to download the file instead.
We have enabled debug in apache ...