I confirm the syntax <OTRS_TICKET_DynamicField_MyFieldName_Value> is working in version 3.3.6.
Thank you all.
Search found 3 matches
- 06 May 2014, 17:40
- Forum: General
- Topic: Dynamic Field Dropdown value in responses
- Replies: 4
- Views: 1012
- 10 Apr 2014, 15:01
- Forum: General
- Topic: Dynamic Field Dropdown value in responses
- Replies: 4
- Views: 1012
Re: Dynamic Field Dropdown value in responses
Thank you reneeb, I had already tried this (<OTRS_TICKET_DynamicField_MyFieldName_Value>) but it is not working for me. I am using version 3.1.12, maybe I need to upgrade to make it work? Crythias, I perfectly understand I can set key=value, this is not the best solution for me, for several reasons:...
- 10 Apr 2014, 13:36
- Forum: General
- Topic: Dynamic Field Dropdown value in responses
- Replies: 4
- Views: 1012
Dynamic Field Dropdown value in responses
I would like to include the value of a Dropdown dynamic field in a response (email)
I managed to include the key of the dropdown by using the following syntax : <OTRS_TICKET_DynamicField_MyFieldName>
But I am not able to retrieve the related "value" in my drop down.
Best regards.
I managed to include the key of the dropdown by using the following syntax : <OTRS_TICKET_DynamicField_MyFieldName>
But I am not able to retrieve the related "value" in my drop down.
Best regards.