Znuny Open Source Ticketsystem

So I tested several scenarios and I think I understand what is happening. Basically what I wanted to understand is if a user changes roles in the organization can I just add him to a new role in AD and it update in OTRS... My initial test was not a good one. Ex... OTRS Admin moves to Agent Role <the...

LDAP::UserSyncRolesDefinition will add users to OTRS group based on AD group membership but when the user is removed from AD it will not remove the user from group membership. I think this is a bug. The logs report no errors, just that the user is no longer in the group. Thu May 22 13:06:12 2014][No...

I am seeing this exact same issue with my installation... The group gets applied correctly based on AD group membership, but when the user gets removed from the group in AD they still have access to the role in OTRS.

That should not happen.

I have a way to stop random users from creating accounts on AD. I obviously don't want the public from doing anything in AD or anywhere else. But using a pre-agreed upon customerID and possibly a second field that would be known to the company but not to the public, make those fields required and ha...

but adding a perl script that is not read only and has the rights to add ad accounts is pretty easy. just call the script when the create button is clicked. Really just need to have the registration page show up. I might just add a link to the login page myself manually. Not sure why it takes away t...

So here is what I am attempting to do. I want to have my customers self register which will create them an account in my LDAP AD back end. I realize I will be writting some code to get this to work but for the life of me I cannot find where the function is that removes the self registration link whe...

Thank you Crythias for your help. I finally got this working. here is what I ended up with. # # ---------------------------------------------------- # # # Customer authentication section # # # ---------------------------------------------------- # #Enable LDAP authentication for Customers / Users $S...

ok, so here is what I did. I commented out the suffix because I started getting the error "No LDAP entry found" it seems to be adding the suffix into the search criteria for the filter so Samaccountname is suppose to just be test2 but with the suffix it was test2@nst.local. After I killed ...

So here is what I have now. Did I put this in the correct spot? #Enable LDAP authentication for Customers / Users $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'xx.xx.xx.xx'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=o...

should the users display in the admin console customer user display? I realize they dont get replicated to the otrs user database but do they display in their the console?

I have that listed in my config. Is it in the wrong spot or something?

I have not even attempted to do agent ldap sync or authentication only customer.

LDAP::Auth][188] First bind failed! Bad file descriptor LDAP::_Connect][197] First bind failed! Bad file descriptor So I checked time settings, I changed password to very generic password with no special characters for both the binding user and the customer. No help. tested the login again and it is...

I have been at this for 3 days and just cannot figure out what I am doing wrong. Simple LDAP authentication is all I am after right now, and I continue to get bind errors. LDAP = AD on Windows Server 2012 OTRS Running on = Windows 7 Ultimate (this is a lab right now till I get this working will move...