Znuny Open Source Ticketsystem

root wrote:¯\_(ツ)_/¯ Can't read this.

Sorry , please use something like https://translate.yandex.ru/translate

Hi,

It is possible to update the Perl to a newer version. But keep in mind that you have to keep all manually installed programs up-to-date on your own. It would never recommend this. Use a new OS installation for OTRS. If you Oracle is bound to the CentOS 6 machine adjust your listener and ...

Hello, we have an existing production OTRS 5 which running on CentOS 6 . We want to update to latest OTRS 6. But unfortuneatly , it is impossible to update existing server Centos 6 to 7(because we need at least perl 5.16 _ .

So is there any tutorial or something like this ?

Hi,

AFAIK: no

- Roy

Thanks for your response. I have an idea how to do this ( Checking a last tickets open date) by which is a proper way to integrate it to system :

Making an own perl script which runs from /opt/otrs/var/cron/ as periodic task?
Making as additional package which works as ...

Is there anything like SLA(sla time reminder alert) which occur if on a customer or agent opening tickets more than N ( for example 2 ) ?

Finally it is work

I have disabled it

:0 fhw :
* !^From.*@azedunet.com
#| grep -vi '^X-OTRS-'



but no effect (
In debug log
[Wed Apr 13 12:17:02 2016][Notice][Kernel::System::PostMaster::Filter::MatchDBSource::Run] Filter: 'SERVICE DESK:CREDIT' Set param 'X-OTRS-Lock' to 'lock' (Message-ID:
<20160413_061610 ...

Hello, we have a problem in auto building a ticket from incoming email with special mail x-headers like this X-OTRS-Owner . But it doesn't work (

OTRS 4.0.12 with Oracle 11

I have solve this problem by manually run an DBUpdate-to-5.pl . Thanks

I have an unfortunely ORACLE 11 database and when i migrate from 3.x to 4.x i just manually update . Is this script useful for me ?

Hello,i have a problem in upgrading from OTRS 4.0.6 to 5.0.6 .
When i have logging in , i got this error

Hello,we want to filter a process ticket next step based on "ConnectionType" DynamicField . But now when need to fulfill(like in a botton screeshot ,GPON ADSL) to both connection type .

root wrote:you can solve this still by using ACLs or contact a professional OTRS company for existing, commercial addons

Ok.Could you explain how i can do this with ACLs(or give a link for tutorial or etc.) ?

Hello. Is there any progress from 2012( the last message in similar post viewtopic.php?t=12965 ) ?

Finally, i do reset defaults now works . Very strange . But now works,thanks for all .

You *should* have this in ~otrs/Kernel/Config/Ticket.xml

<ConfigItem Name="Frontend::Module###AdminSLA" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the agent interface.</Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Admin::ModuleRegistration ...

Hello.In debugging my case viewtopic.php?f=62&t=30355 i found this error Module Kernel::Modules::AdminSLA not registered in Kernel/Config.pm!

But all module on place ,access rights too . Is there any place where modules are importing?

Hello. After update to 4.0.12 OTRS menu Admin Service Level Agreements was lost . How i can find out why ?

TransitionAction-a0fc101c4a783836db9985e700b1bca2:
ChangeTime: 2015-09-02 16:52:57
Config:
Config:
ArticleType: phone
Body: <OTRS_TICKET_DynamicField_TaskDescription>
ContentType: text/plain; charset=UTF8
CustomerID: ''
CustomerUser: ''
DynamicField_Event: <OTRS_TICKET_DynamicField_Event ...

<OTRS_TICKET_DynamicField_custnumber>
Unfortunately it is don't work . Maybe you can tell me a module where this dynamicfield values are passed to transition block ,where i can add some Data::Dumper/Trace there to view values ?

Also maybe it is relevant with this case - http://forums.otterhub ...

jojo wrote:please update to latest patchlevel. Also the syntax would be <OTRS_DynamicField_Name>

So,according my case i need to write OTRS_DynamicField_custnumber , or different ?

jojo wrote:what is your OTRS version?

4.0.3
Sorry for it is not in initial post

Hello. I have this simple process - http://imgur.com/a/0p2uy
but there i cannot put value from DynamicField_custnumber (if i put direct value (in my case is 23) then all work) ,else otrs product me SQL(oracle) error

ORA-01722: invalid number (DBD ERROR: error possibly near <*> indicator at char ...

Hello. I want to add a new type of ticket there (in type )
https://downloader-ams2.disk.yandex.ru/rdisk/4daa88b6feb73811e153796bc7295d48/mpfs/NObl9DUF2nMbpYM9EFRrtyKHHDH2jm3aXXSbl8g7FPjn5QFyWhI9kS2VbwimvAkowgKnLpxklHrD5a7_rWtyqQ==?uid=0&filename=compline.png&disposition=inline&hash=&limit=0&content ...

Hello. We want to integrate CMDB with our system ( all dates in tables) . In Customer we have done this by this way

# 1. Customer user backend: DB
# (customer database backend and settings)
$Self->{CustomerUser} = {
Name => 'Customer Database',
Module => 'Kernel::System::CustomerUser::DB ...

Hello. Could you help me with this: ITSM Change Condition: How to set a rule to Change state on event WorkOrder ActualEnd is 2 days. ?

does your customer have services assigned or do you have default services activated?

When we assigned service as default everything start working, this symptom
appears when we assign service separately per customer.
But we need assigning per customer . Do you have any idea how to fix it?

Hello.
We are faced following problem.
We are try to register ticket for customer, when we search customer from “*To customer user:” by inserting first close match symbol, there is not service in dropdown box appears and we cannot assign to which service this ticket related.
http://i61.tinypic.com ...