Znuny Open Source Ticketsystem

Hi Christoph, Thank you and greetings from Denver Colorado, USA. I don't know about the FAQ module update yet and if it'll affect FAQ screenshot pasting. The other problem I see is if you try to update FAQ article, add text or anything the pasted images are gone. Looks like you would have to paste t...

Hi Christoph, Your English is perfect. Your advise was brilliant I would never thought about it. I'm running OTRS 3.3.6 on Suse Enterprise Linux and surprisingly it doesn't support Mysql Workbench. I wasn't sure how to use phpMyAdmin so I used RazorSQL and changed the fields you advised and it worke...

Thank you very much for all your help. The webserver is setup correctly now and way faster than it was before.

I enabled webserver extensions thru YAST HTTP server configuration. Now I'm getting 2 errors

Check if the system uses mod_deflate.

You should enable mod_deflate.

Failed Check if the system uses mod_headers.

You should enable mod_headers.

I think I already have it installed. How can I check it on Suse?

Hi All, I have an error message Check for CGI Accelerator, You should use FastCGI or mod_perl to increase your performance. under Support Assessment. I have OTRS install 3.3.6 under Suse 11.3 Enterprise and all required modules installed. I don't know what else needs to be changed in order to improv...

Hi, I'm pretty new to OTRS. I just installed and configured basic setup on Suse 11.3 Linux for help desk module only. I did installed additional modules one of them being FAQ. I can copy and paste screenshots inside of tickets, either when creating ticket as Customer or replaying as agent. For whate...