Znuny Open Source Ticketsystem

JoJo's correct. Use an Event Based generic agent. Forgive me if I am being thick sculled (This is my first stab at OTRS and Perl and I am so close), but I still cannot figure out how to tell OTRS to use the office attribute as the filter when creating the generic agent. As you can see in the attach...

Thanks for the quick reply Crythias I guess I am confused based on my past helpdesk system experiences. With systems like Zendesk and Parature they tend to look at queues a bit differently than OTRS. Maybe if I explain further what I am trying to accomplish you can point me in the right direction. I...

I am new to OTRS and have found many answers on this forum but I can't seem to find this one... I am running OTRS ITSM Ver. 3.3.5 on Windows 2008 R2 with an LDAP backend DB. I am trying to figure out how to set up ticket filtering based on a customer user attribute (not email address) so that OTRS c...