Znuny Open Source Ticketsystem

Hi everyone.
I was wondering if it's possible to add the customer's name and lastname to the stats reports, if so how i could do this.
I would appreciate if anyone can help me with this. Thanks in advance.

Thanks for the reply, I also think so (bulshit!!!) xD but his superiors designed and approvated a workflow indicating that all the requirements (tickets) have to have a registry in the email of the agents.

Well i did that with this Ticket::Frontend::AgentTicketPending###InformAgent now I can select ...

Thanks for the reply, (actually I tried set myself as responsible but didn't work too nvm... ) I was thinking about that possibility and now that I know that is sad...
Is there any way to accomplish that?. I mean to send a notification to the agent for each action that he does (set owner ...

Hello
As the title says,( I'm trying to setting up OTRS 3.3.7 and) I'm having troubles with AgentSelfNotifyOnAction. Last time my boss told me that the agents have to receive a notification for each action that they do. I heard AgentSelfNotifyOnAction could deal with this, and the fact is that looks ...