Znuny Open Source Ticketsystem

updated details above

Could you point me to documentation on integrating LDAP with ORTS please? thanks

I installed the appliance OTRS 3.3.7 We have AD in my directory and LDAP is being used by many other software apps. when I run it, the console looks like this otrs1.JPG 1- where do i get / download the OTRS LDAP module from? 2- Once i download the LDAP module, do i ftp this into the virtual server? ...

Ok, i found a solution for the 64 bit issue. My VirtualBox was installing itself on my 64bit PC as a 32bit software, my computer is not AMD64... the software on the website says "x86/amd64 " , my servers are not AMD... so we had only a 32bit option in VirtualBox but a 64bit ISO. I have a s...

Installed the same on a server Window 2008 R2 installed VirtualBox 4.3.12 for Windows hosts x86/amd64 connected to the iso and turned VM on, same error as the couple errors i got earlier. screen shot: error5.JPG this is the iso i use https://www.otrs.com/download-thank-you/thank-you-downloading-otrs...

It is, my PC is 64 bit

Installed the applicance on a virtual windows server, got an error, figure that was because it was a virtual server
I instaleld it next on my desktop machine (physical computer, windows 7), i got the "same error"
see below:

crythias wrote:https://www.otrs.com/try/
https://www.otrs.com/download-thank-you ... -1.0.7.iso

Perfect, I'll install this one. thank you!

I don't understand, what do you mean by download the applicance? you mean to pay for ActivePerl or are you referring to something else? I want to evaluate OTRS, I dont need ActivePerl for anything else, I'd have to ask my manager to approve the purchase from perl so that i can try out otrs and find ...

same issue on a brand new windows server ActivePerl 5.16.3 (x86), .NET 4.5, OTRS 3.3.7 err 500 [Thu May 22 14:40:12 2014][Error][Kernel::System::DB::new][223] Access denied for user 'otrs'@'localhost' (using password: YES) I "cannot" find an older version of ActivePerl to install, on their...

I had this same issue just recently. The problem is that ActiveState Perl requires a business license to run the Perl ISAPI module. So you have to either pony up for that DLL file, or run it with the built in Apache CGI setup (which is slow) then figure out how to get mod_perl running in Apache to ...

I will install this on another windows machine and report back what happens.

I Got the same issue :/ Can you run otrs.CheckModules.pl and paste the result? Here's the result error.JPG click ok and script continues see attached: error2.JPG Restarted the server, ran the pl, same error Is this an error related to the OTRS-installer or something independent of the installer tha...

uninstalled rebooted server installed again, selected to use an existing sql server, it finished and said the web installer will start web browser opens to http://localhost/otrs/installer.pl with same 500 error heres the text from the page error.JPG from error log otrs.log [Thu May 15 15:30:48 2014]...

i shall read the documents again in case there was something i missed after the installation, a web page is opened and it takes me to web page opens to http://localhost/otrs/installer.pl not index. i typed index to see if that would work. i will uninstall and reinstall again and send the log error a...

Thanks. Ok, mysql had no otrs database i created an otrs database, i created the user and password i edited the user info in the Config.pm file. I restarted mysql (didnt know what else might need restarting) went to website to setup otrs and got same 500 error, the database is empty, naturally since...

Ok, Installed MySQL and it looked good. Installed OTRS, selected "use an already installed db (mysql, MS sql etc).. installation of all needed services to run OTRS finished successfully. web page opens to http://localhost/otrs/installer.pl same 500 error. log file shows: [Wed May 14 13:20:24 20...

i've used mysql on linux but not windows. no prob.
i uninstalled OTRS, will install mysql first then install OTRS and connect to the existing mysql server during installation

How could I access the mysql databases/server on a windows machine?

I picked installing the bundled mysql while installing OTRS . there were no password or user setup prompts/steps during the installation of OTRS at all.

Hi, first post here, i'm investigating using OTRS as our help desk solution where i work. Installed OTRS today: On Windows server 2008 R2 Installed .Net freamework 4.5, installed ActivePerl: ActivePerl-5.16.3.1604-MSWin32-x86-298023 Installer: otrs-3.3.7-win-installer-3.0.5, this installer installed...