Znuny Open Source Ticketsystem

Everytime the system does an email fetch i get these errors appear in the log, but the emails come through and otrs is functioning as expected. Does anyone know what they mean or how to stop them or can I keep ignoring them? Thu Sep 29 13:29:08 2016 error OTRS-otrs.Daemon.pl - Daemon Kernel::System:...

ahhaa awesome thanks soo much , been using 2.2.9 for agesss now and soo much has changed.

Hi,

I have set our queues to escalate if there is no solution after 10 minutes, but when you view tickets they all show 36 hours? what can cause the escalation time to not be correct?

Thanks

We have used this software for years been using 2.2.9 (time for an upgrade) , if there is 1 ticket in a queue and that gets locked then the queue disspaear . we need all tickets active in a queue to be visible.

There must be a way?

Help Please this is dirving me mad!!, i'm running version 3 of otrs and i want all users to be able to tickets but if they are locked they dissapear (not good), I tried adding this to config.pm $Self->{ViewableLocks} = ["'lock'", "'unlock'", "'tmp_lock'"]; and i also ad...

Hi, Thanks for the link. We're actually trying to move from 2.2.4 in Linux to the latest Windows version (without installing all of the updates to the Linux box first due to major issues with it). I was thinking we could move the DB from the Linux box to the Windows box and then upgrade this to the ...

Does any one have the download for windows otrs v2.2.4 ?

Hi,

Thankyou for your reply,


In version 2.2.4 which we currently use all Open tickets weather they are locked or unlocked are view able in the Queue, Is this no longer available in 3.3.6 ?

Hi, When a ticket gets locked then it will dissapear from the queue, does anyone know how to stop this? For Example: We have one ticket in a queue called 'Support' once that ticket gets locked the ticket and the queue disappear. Help: We need to know how to stop this so that all open tickets that ar...