Znuny Open Source Ticketsystem

Hello There,

I want to rename SLA column header to TAT in AgentStatusView. How this can be accomplish on OTRS 5. Please help.

Thanks.

Hi There,
thanks in advance.

We have integrated three nagios server with one OTRS using system monitoring. Everything works fine except acknowledgement. How we can configure system monitoring to acknowledge three multiple nagios server.

Regards,
Abhijeet N

Thanks a lot crythias..

Its solved now.

Hi All,

I have created one Generic Agent who search for tickets which are escalated and assign them new SLA. Now i want to setup one event based notification on SLA update to notify specific group of people. I have created one event based notification its working fine when i update SLA manually but ...

Hey Hi,

As per your suggestion i have created a generic agent who checks all tickets which is escalated within last 10 minute and update their priority. But now i am facing some issues in event based notification. I have created event based notification on event TicketPriorityUpdate, Its working ...

Thank you crythias,

I am doing the same. Let see.

Please Help with Generic agent example which will run after one hour of escalation.

Hello crythias,

Even if i go with your option i am not having much expertise in configuring generic agent which will change some field after one hour of escalation.

Can you give me an example generic agent code or something which will change any field like priority or state after one hour of ...

Actually this is like second level escalation but i want to send only mail notification instead of creating all level queues and move that ticket from one level queue to another using generic agent.

Is it possible to configure such way. any how.?

Thanks.

Hi There,

I want to configure mail notification to group of agents after one hour of escalation. Please help me with this. How i can accomplish this.

Hi There,

Please help me building SQL query by which i can get count of all closed ticket with respect to agent for specific period.

I solve this error by adding below loader files in Frontend::Module###AgentTicketStatusView

Core.AllocationList.css
Core.UI.AllocationList.js
Core.Agent.TableFilters.js

Thanks a lot crythias for solution.. It's works for me also..

friends i am having same issue.

Hi All,

I was trying to add solution time as per SLA in first auto response to customer users. i able to do so by using notification tag <OTRS_TICKET_SolutionTim>. But this tag is giving me solution time in seconds. how i can add solution time in hours or minute in my first response to customer ...

ya the issue was because postmaster filters are deleted i have again create those filters and its working properly now. thank you

still its not working. Any idea..?

Thank you.

I have checked setting Dispatching By Selected Queue and Queue is postmaster.

Hello There,

I had created three filters in postmaster for three different queues like if emails fetched from abc@xyz.com goes to queue abc, mails fetched from pqz@xyz goes to pqz queue and emails fetched from mnt@xyz.com goes to last week my colleague delete two email id's out of three and create ...