Znuny and ((OTRS)) Community Edition

Hi,

i'll also be interested in this feature.

Is this feature natively supported in otrs or would it need a custom development ?

I can't seem to find the information, so i'm assuming it is not

Best

Hi, i'll be as verbose as possible ! First you have to make a copy of Kernel/Modules/AgentTicketSearch.pm to Custom/Kernel/Modules/AgentTicketSearch.pm, so you don't modify the file directly. The next steps change from the original topic, since i have found a way to alter the rendered HTML without a...

I just rewrote this as a FilterElementPre OutputFilter on AgentTicketZoom, works beautifully. Works by finding the "Header" block in AgentTicketZoom template, and then appending my template file just after the closing </h1> tag. That should not change much between releases. I wonder now if...

Hi, thanks for your code, i was looking for something like this. That works pretty good, except for the placement of the snippet in AgentTicketZoom.pm, i have to put it just after (l.707) : $Self->{LayoutObject}->Block( Name => 'Header', Data => { %Param, %Ticket, %AclAction }, ); I didn't try it in...