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- 27 Jun 2014, 15:53
- Forum: Help
- Topic: Send Client notification when agent updates a ticket
- Replies: 3
- Views: 1176
Send Client notification when agent updates a ticket
Currently we re using the otrs version 3.3.1 and when an customer adds a note the agents are updated with a notification saying there is a ticket update. I want to know how to enable that to the customers so when an agent adds a notes to the ticket the customer gets an email notification saying ...