Znuny Open Source Ticketsystem

Thanks, I will try this method.

Hello everyone, I have a question. Is there possible to set that OTRS Survey Module will send survey only when ticket is successfull closed ? Because now it sends survey when ticket is closed , no mater successful closed or not. So I need only when ticket is solved. Thanks

Hello everyone , Is there possible to left current state of ticket when customer replies to a ticket ? For example: Customer creates new ticket. The ticket state is ''new". And then he want to add additional information , so replies to ticket from customer panel or email. In this case ticket st...

Big thanks !!!!

Thanks for help , done that. One more question , how to remove ,,From /'' word I don't need it.

OTRS 3.3.8

Hello everyone , I need to edit status view column FROM / TITLE. I don't need to show FROM information in that column, I need just a TITLE. How to remove that information from column ?

Thanks for help.

In what place I have to add this line ? I mean in which file and in which place in that file ?

Thanks for you help!

I found that method, but i don't know what to do next. Could you help to write needed code ?

As I said I need that drop down list show full list or for example to be 30 elements size? How to do this ?

Thanks for your answer but where could I find file that contains that dropdown list code ?

Hi everyone. Is there possible to make queue mover dropdownlist to show full list without vertical scrollbar ?

I attached photo.

This problem also apeears with internet explorer 11 ,do we also need to disable compatability mode in it ?

Really no ? It's very big problem in your company , maybe we could edit our theme or css styles tosolve this ?

Hello everyone. I have a problem and need your help. We are using otrs 3.3.8 in our company. Problem is that a lot of computers in our company uses internet explorer 8 , but otrs send notification that browser is too old. I fixed this problem when turned off compatibility mode as you said in other p...

Can anyone response ?

Hello , I have the same problem in my otrs 3.3.8 with mysql in debian. In sysconfig Ticket::Frontend::CustomerTicketZoom###AttributesView I enabled owner attribute (set it to 1) . But in customer ticket zoom view there is only text Owner , and no owner name , how to fix this ? I added picture for th...

Thanks crythias , it works. I edited my databese , created new article types with -internal and -external. Thanks!

Well I added new article in my databese. It appears in the list when i sending note , and works fine. But now the problem is that my created article type is external, it is possisble to do it internal? i mean that customer can't see note in their interface when i send it ?

I know that , but I want to create new type. Now i have note-internal , note-external and note-.... , so i want to create fourth type

Hello , I'm using otrs 3.3.8 with mysql in linux debian.

I want to create new note article type(internal) , such as ,,note-internal'' (customers can't see it) , is it posible to do this ?