Znuny Open Source Ticketsystem

Hello Gene, I don't know if my answer will be helpful to you since I'm running OTRS 3.3.3 and you're running Beta 4, but there could be some similarities. Also, I'm running it on Linux, so if you're running it on Windows you'll have to translate any directory paths that I mention into their Windows ...

Hi jojo, Thanks for the reply. I'm not quite sure I understand your logic. I assumed it would be easier to link the software CI to all the computer CI's in one go rather than link each computer CI individually to the software CI. What I'm trying to do is to track license compliance for our software....

I forgot to mention that I am using OTRS version 3.3.3, and ITSM version 3.3.3. Installed ITSM modules are GeneralCatalog, ITSMCore, ITSMConfigurationManagement, and ImportExport. The system is running on Ubuntu Server 12.04.3, MySQL 5.3.32, and Apache 2.2.22. If any other information is required to...

Hello everyone, I was having trouble with linking a software CI to our computer CI's in the CMDB module. I navigate to the zoom screen for the particular software CI and then click 'Link'. When I search for computer CI's, the Link Object popup screen shows me only the first 50 search results. This i...