Znuny Open Source Ticketsystem

Sorry wurzel,

I didn't understand you. Now I've realized what you told me. The problem is that I was comparing the installation with another OTRS 3 where still were these classes in the General Catalog.

Thanks a lot for your help!

Hi,

Thanks. That's not the problem. We have uninstalled all the extensions, but these classes are still missing.

How could we reestablish this?

Hi,

After several months using our brand new OTRS 3.3.8 with ITSM, we've realized that the classes:

ITSM::Core::Impact
ITSM::Core::Criticality

have disapeared from General Catalog.

We've uninstalled all the extensions except ITSM ones, but no luck. The extensions we installed in their moment ...

Hi,

I found the problem,but it's weird for me.

It seems that it's not possible to reuse the same field for the CustomerID in the map for another field. I mean, in my config, the following works:

[ 'CustomerID', 'CustomerID', 'sname', 0, 1, 'var', '', 0 ],
#[ 'CustomerCompanyShortName', 'Nombre ...

Hi,

It seems the problem is not in the type but in the length. There is any limitation in the length of the CustomerID?

Now I've tried:
Numeric 10 bytes: Ok
Alpha 12 bytes: Not
Alpha 10 bytes: Ok
(It works even using not unique fields)

So the problem must be in another place.

Hi crythias,

I mean that if I use 'custid' (numeric field) I can see all the customers in the Customer Company view with an ID associated, and I can click over the ID (e.g. 2320) and look into the register, see:
2014-08-07 16.13.55.png

but if I use 'sname' (alphanumeric field) I cannot see the ...

To help a little bit:

It seems that in $Self->{CustomerUser}, the Customer ID is set using CustomerID var:
CustomerID => 'sname',

but in $Self->{CustomerCompany} there is no CustomerID var, but CustomerCompanyKey:
CustomerCompanyKey => 'sname', then find CustomerID inside the map, what have the ...

Hi,

I'm getting mad. I have configured both backends for CustomerUsers and for CustomerCompanies. If I use a numeric ID for CustomerID ('custid') it works in both backends, but if I use an alphanumeric ID ('sname') just works in CustomerUser backend, not in CustomerCompany backend. I receive a ...