Znuny Open Source Ticketsystem

Thanks for replying crythias! My problem is that the user IDs are duplicated and the only obvious way to differentiate which DB should be used is the recipient (to field) of the email. I can't find any way in defining this in the CustomerUser section of OTRS. Something that would help is : $Self->{C...

Hi folks, I tried using the search function but was not able to find anything addressing my question - so here we go: We are trying to access two client databases depending on the OTRS recipient (TO field of the email): For example: If a client sends an email to support@compA the client data should ...