Znuny Open Source Ticketsystem

askvicky

how will this show up in the report ?
i would like to explore this area too

askvicky

jojo wrote:OTRS does not provide a functionality to export tickets

askvicky

as in not out of otrs system ?

askvicky

After reading thur the manual..I the archive function in the Chapter 21. Performance Tuning.
I am able to search through ticket that is being archived. However is it possible to have those ticket export as well ? to like .csv or event .txt

askvicky

ok thanks...will do it

askvicky

the feature add-ons I wanted to test is not in the Demo

which is the 'Agent Email Interface'

askvicky

anyways to try it before i purchases them ?

askvicky

I would like to try some of the add-on in the otrs.
But there isnt any link to download the package.

how can i try them ?

askvicky

anyone has any idea?

http://lists.otrs.org/pipermail/otrs/20 ... 37269.html
the idea was created 3yrs aso, has it been implemented?
https://otrsteam.ideascale.com/a/dtd/81598-10369

askvicky

I would want to add cc recipient into the notification send out from the system.

Current notification only send out to the customer and not those in the cc loop.

as above the recipient only have customer.

askvicky

Encounter the below error message when i set 'follow-up article type' and 'follow-up sendertype' in the header. Any idea to solve it? ERROR: OTRS-otrs.PostMasterMailbox.pl-91 Perl: 5.16.3 OS: MSWin32 Time: Tue Sep 16 14:23:41 2014 Message: Execute Run() of PostFilterModule Kernel::System::PostMaster...

askvicky

When a customer send email to our system, it create a ticket with an ID let say 1234. the first article will be "customer – email-external" and let the customerID : user1@mail.com also assume that this customer add a cc to this email when another customer in this cc reply all to this email...

askvicky

I am using windows, and scheduler run postmaster in my case

askvicky

use the Reply functionality to send out emails to the customer I want to achieve sending the notification in such way that i dont need to click the reply to send out message to customer. Such as any new article in the ticket thread will automatically send out a notification to the customer. is it p...

askvicky

sry but anyone has any idea

https://otrsteam.ideascale.com/a/dtd/76570-10369

what grayheart19 is talking about?

askvicky

I have got this error sometime, i overcome it by running otrs.PostMasterMailbox.pl manually

askvicky

1) when a new Article is added into the ticket thread, send a notification to customer EG. Your ticket has been updated. 2) I try setting notification event with articlecreate, articleupdate and articlesend. it doesnt work like what it meant Articlecreate work in such way that a new ticket is create...

askvicky

How to send notification to customer when there is a new article in the ticket thread??????

ArticeCreate, Update , Send doesnt work !

askvicky

article updateup means a new article being added to ticket?

example from 3 article to 4?

askvicky

I went to the otrs portal and try to find it on the admin manual, its not inside.
As i need to understand some of the event, as some of it don work like what it meant

askvicky

I ended up with endless loop too but i don know what i did, merely select every article event from the list.

the endless loop content is empty tho..

askvicky

actually a new option like 'NewArticleinTicket' would solve this issue

I am using event 'Ticket Create' it work like a charm.

I just need notification thur email when new article come in !!! by client or the client in the cc loop.

askvicky

what do you mean by approbiate filters?
I wouldn't know the title they going to create how am i possible to match them ?

askvicky

Why would i need to set a matching title and body?

askvicky

Can this be done?

Example customer send an email, to our system i received a notification email of a new creation ticket.

But when every a new article created i am unable to create such notification.

askvicky

thanks for quick and accurate answer!

askvicky

scenario:

Client reply to an closed asking a new question. The closed ticket then become opened.

is it possible to create a new ticket from there ?

askvicky

ok thanks. i will check with other client....!

askvicky

its checked?

the subject with the ticket ID is there in the ticket, but it don show up on client site

askvicky

The ticket number is not showing on my client side in the email subject.
I need those to be display for easier reference.

askvicky

How do I prevent otrs from deleting from inbox after it fetch as ticket?

askvicky

ok resolved!

askvicky

Backend ERROR: OTRS-CGI-50 Perl: 5.16.3 OS: MSWin32 Time: Tue Sep 9 11:49:44 2014 Message: Impossible to send message to: name@mail.com . RemoteAddress: ::1 RequestURI: /otrs/index.pl Traceback (5040): Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.3.8) Line: 2083 Module: Kernel::Modul...

askvicky

askvicky

so how do i sent out email????

askvicky

1. How do i auto fetch email in the 'Postmaster mail accounts'?

2. When ever i want to reply to a ticket, it is always locked?

3. Unable to send out email from ticket

askvicky

I am using iis 8.0, i didnt change anything except reinstalling active perl

askvicky

i uninstall active perl 5.16.3.1604 and reinstall with 5.16.3.1603, out of sudden it work

askvicky

I am getting the same error HTTP Error 500.0 while configuring OTRS 3.3.8, but none of the above method help.

I am running this on windows 8 64bit

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