Znuny Open Source Ticketsystem

Hi, Am having , http://helpdesk.honeybee.com/otrs/index.pl for admin and agent http://helpdesk.honeybee.com/otrs/customer.pl for customer login I need to change the url for the customer as http://helpdesk.honeybee.com/customer.pl am new to this, I have installed OTRS in centos, I dont know where to ...

Hi,

Oh... Good thats fine, but I tried with ACL (UI, goes to Admin setting and select ACL) i doesnt work out for me, I think I dont know how to configure ACL,

Can you give me some example, that would be a great help for me.

Eg: Service: Distributor1 Reseller1: HDFC, SBI Service: Distributor2 Reseller2: ICICI, IOB Now the customer1 is logging to raise the ticket, if customer1 logsin, service field should display only Distributor1, that i can manage by selecting the service for the customer, and if service (Distributor1)...

Hi,

while we creating a new SLA, there is only service field to select, as like that I need priority field in that, so that according to priority and service i will create a new SLA for customers.

Hi Giulio Soleni,

Ok, ACl shoud be done in coding or through UI which is in admin settings, I tried with Ui which is in admin setting, but that didnt work out for me

Hi Giulio Soleni,

Ya that one will work for me, but where do i need to modify that code,

Hi Jojo,

I have looked in Admin Manual, there is only dynamic field, but there is no manual for Dependency field,

Hi,

I have install open source otrs in my system, Am new to otrs system and am trying to add dependency field for customer panel as like service, Anyone can help me to do that?

Yes I understand that but I need to set it as priority base, but am not able to do that, and also, i need to set particular customer for eg: customer1 need to be set default sla1 and customerb need to set default sla2 as like that.

Hi,

Am trying with Priority base and also Service in SLA, Please anyone help me to bring priority in SLA, already service is there but I need to bring priority in SLA to minimize or maximize SLA time to the customer.

Thanks a lot if anyone help me out from this