Hi,
Where can I find more resources on Process Management section? I followed the example "Book Ordering" in Admin book and configure it in 3.3.8. The process keeps staying at A1 and couldn't transit to next activity.
In the Admin book said that "The Process configuration can be done in the file ...
Search found 4 matches
- 15 Sep 2014, 12:42
- Forum: Help
- Topic: Processes can now be started from the Customer Interface
- Replies: 4
- Views: 2407
- 15 Sep 2014, 12:15
- Forum: Help
- Topic: Steps for upgrading from 3.3.8 to 3.3.9
- Replies: 1
- Views: 1062
Steps for upgrading from 3.3.8 to 3.3.9
Hi,
Could I have the steps for upgrading from 3.3.8 to 3.3.9?
Could I have the steps for upgrading from 3.3.8 to 3.3.9?
- 11 Sep 2014, 03:48
- Forum: Help
- Topic: 3.3.8 Process Management - can't transit to next activity
- Replies: 2
- Views: 1271
Re: 3.3.8 Process Management - can't transit to next activit
JoJo,
Which logs should I check?
Which logs should I check?
- 10 Sep 2014, 06:29
- Forum: Help
- Topic: 3.3.8 Process Management - can't transit to next activity
- Replies: 2
- Views: 1271
3.3.8 Process Management - can't transit to next activity
Hi all,
I setup and configured OTRS helpdesk 3.3.8. All things seem alright. However, I tried to setup a process in Process Management, no matter I created a Process Ticket at customer interface or agent interface, the process couldn't transit to next activity (still remain at first activity) after ...
I setup and configured OTRS helpdesk 3.3.8. All things seem alright. However, I tried to setup a process in Process Management, no matter I created a Process Ticket at customer interface or agent interface, the process couldn't transit to next activity (still remain at first activity) after ...