Search found 3 matches

by jshelton5
15 Sep 2014, 22:41
Forum: Help
Topic: 3.3.9 Upgrade Issue
Replies: 4
Views: 2137

Re: 3.3.9 Upgrade Issue

Hi,

may be you have old Sysconfig entries. Can you try with a new/emtpy ZZZAuto.pm ?

Flo

Tried this over the weekend, and the issue was still present. I'm going to be going through my entire config line by line to see if anything stands out.

So frustrating, but thank you for the suggestions ...
by jshelton5
12 Sep 2014, 23:49
Forum: Help
Topic: 3.3.9 Upgrade Issue
Replies: 4
Views: 2137

Re: 3.3.9 Upgrade Issue

When you say check the way e-mails are sent, do you mean the email protocol such as IMAPS or POP, etc?

The logs unfortunately do not reveal anything of particular significance when this issue occurs. I'll check the postfix and sendmail logs though for more information.
by jshelton5
12 Sep 2014, 02:10
Forum: Help
Topic: 3.3.9 Upgrade Issue
Replies: 4
Views: 2137

3.3.9 Upgrade Issue

I recently upgraded from OTRS 3.3.8 to 3.3.9 using the RPM installer on CentOS 6.5 i686.

After doing so, when adding a Note or Close note to a ticket, clicking the Submit button produces a dialogue box that intends to download index.pl at 0 bytes. This does not occur if we Reply to a ticket, only ...