Znuny Open Source Ticketsystem

I've been looking at OTRS:ITSM for a few weeks now in a test environment. I think the only thing missing from my perspective is the ability to report on CIs related to tickets. I don't see any way to report on, for example, how many tickets were logged against webserver01 in the last 3 months. In se...

We are running OTRS:ITSM 4 Beta 5. I know it is a beta so this could be a bug. However, I've searched and not found any evidence anyone else is seeing it... If I go to CMDB | Search it does pop up a search window but there isn't any where I can type to enter search criteria. I've tried it in IE and ...

Well that would certainly explain why I'm not seeing anything generated!

I changed the type to 'auto reply' and it works now.

Thanks.

We are configuring OTRS with OTRS:ITSM and I'm trying to get the autoreply to work. I'm sure I don't have something configured correctly. I submit a new ticket and I see in the System Log that it comes in and assigned to the correct queue ('Unassigned' in this case). Under Manage Queue-Auto Response...

Thanks! That was extremely helpful. We are also running on Linux. We are just learning our way around OTRS:ITSM (have been using a very old version of RT).

Gene

I'm new to OTRS and have the Beta 4 with ITSM up and running. I'm working on loading CIs into the CMDB. I managed to get 48 items loaded via import ok. Somehow I managed to edit my import config item and removed the check to have 'name' be an identifier. When I ran the import again testing how to up...