Znuny Open Source Ticketsystem

Hi Guess I figured out how to enable debugging. My Kernel/System/Email/SMTP.pm file now contains the following code 31 $Self->{Debug} = $Param{Debug} || 3; 32 if ( $Self->{Debug} > 2 ) { 33 34 # shown on STDERR 35 $Self->{SMTPDebug} = 3; I'm not at all sure if this is correct. Furthermore when I try...

Addendum Just out of curiosity I tried to send mails using sendmail. That worked without problems in both cases (with and without attachment). Unfortunately sendmail is not really an option as this server does not have a public IP address for itself. I therefore have to use our SMTP server. But I th...

Did you enable the debugging mode? (Add $Self->{Debug} = 3; after https://github.com/OTRS/otrs/blob/master/Kernel/System/Email/SMTP.pm#L31) Hi reneeb Thanks for the fast reply. Unfortunately I'm not quite sure how to do this. First I tried inserting this line (see solution 1) after line 31 with no ...

Hi there We are experiencing a similar issue. Upgraded OTRS to 5.0.15 and at the same time Ubuntu to 16.04. Since then when we try to send an email with an attachment of some size (i.e. more than a few KB) it fails. The error message also says impossible to send message: Backend ERROR: OTRS-CGI-75 P...

Hi there Regarding the SMTP/SSLGlue issue. We also had this issue after upgrading to Ubuntu 16.04 and the latest OTRS (5.0.15). Since we are using IMAP and not POP3 there is apparently no problem receiving mails. But when sending emails/tickets the system generated an email with the following warnin...

Hi jojo and others who might be interested Thank you very much for that fast reply. After some try and error I finally created a Ticketlist (thanks for the hint!) which shows me pretty much what I (respectively my boss) want(s). Just as a guideline to others my statistics has the number 10014 and I ...

Hi there My boss would very much like to get an email each evening/night with all the tickets that have been created during the day. Would be nice if this summary mail could include the subject line of each ticket that has been created. If this can be sorted by queue that would be even better. Is th...

Hey Flo Thanks a lot for the answers. CheckModules looks fine (all green/ok except for oracle which isn't needed anyway). Also executed RebuildConfig which also seams have run fine. Thanks for the advice that this should be done after playing around with the config. I changed a lot in the config dur...

Some more thoughts. If I can execute the previously mentioned perl scripts without risking to break our otrs configuration then I will gladly execute them. But since the problem only occurs from time to time I guess that what I found in our mail servers syslog is closer to the cause of the problem. ...

Hi Back to Florians questions, or their answers for that matter. Unfortunately those questions raise even more questions on my side (sorry for that). As we use the otrs appliance I assume that everything necessary (like perl and it's modules) is installed. Never heard of the ability to disable perl ...

Hallo Florian Thanks for your reply. I will check that in a couple of minutes. In the meantime I checked against the syslog of our mailserver (postfix) and found those entries that might help. Apparently there seems to be a problem during the starttls authentication. Not sure if the "No 'StartA...

Hi there Sorry, ignore my last post. Maybe we have two different problems in our OTRS. When I myself got the blank/white/empty page (in Safari) and the offer to download the index.pl the action I took was owner update and such. In those cases the emails to notify the new owner agent were sent. But w...

Hey crythias,
Thanks for the reply. I read that before (looked at the other posts with the same error). Interestingly the mails do get sent. A co-worker who had this problem tried reloading the page twice. Later he saw that the same mail was sent 3 times to the customer....
Regards

Hi there Unfortunately we are also encountering the same problem from time to time. Our agents are working with Safari (Mac) and Firefox (Windows) each in the current version and had the problem with both browsers. As far as I know this is an apache problem. Sometimes we only see the white page and ...