Znuny Open Source Ticketsystem

Hi jojo.

I'll clearify my issue; I don't want the owner to change on every note, only on first initial note.
The agent that responds first to a ticket should be set as owner ..

BR
Skommen

Hi. We're running OTRS 5.0.12, and having an issue with ticket owner. Previously; when adding a note to a ticket the agent was set as ticket owner. This is not happening anymore, Admin OTRS is set to default owner. Agents have to manually set ticket owner, I want this to happen automatically. BR Sko...

Hi. I've created a standard template for Customer-reply from agent. Is it possible to automatically change reply-type to external when choosing specific text templates? We're experiencing that agents forget to change reply-type to external. Internal is set to default, and will remain so ... Best reg...

Hi. I have a group called Waveit where I've put my internal users (test intentions), this is the group that works. Upgraded my test environment without any issues. I've created Groups per Customer for controlling rights and access. Tried different customer users, same problem with everyone. Move the...

Hei. After upgrading from 4.0.2 to 4.0.6 customers are not able to register tickets. Login and filling out the fields are no problem, but when pressing Send nothing happens. The screen flickers, but stays open with fields filled with text as filled in. The really strange thing is this: If I change G...

Thanx, reneeb

I'll patch my system then.

Br
Eirik S

Hi.

When a Customer chooses Search in CustomerPortal, all Services for all Companies are visible...
When Customer creates New Ticket they're only able too see Services assigned to them, so that's working as intended.

Anything I've missed in Config?

BR
Eirik Skomakerstuen
OTRS 4

Ok, Crythias.

Thanks for a quick reply

BR
Eirik Skomakerstuen

Hi. We're looking into letting one of our customers use our OTRS instance to create and manage internal tickets in their company. I've managed to narrow it down to him beeing able to see tickets only in their queue. My challenge now is that, when creating a new ticket, they're able to view all Users...