Znuny Open Source Ticketsystem

Repeated update solved the problem

The logs empty.
Can have any idea where that view?

Hello everyone.

After upgrading from 3.3.6 to 4.0.6 introduces the following problems:
1. Tickers can not be opened on the portal. The system prompts you to save the file customer.pl.
2. When you close the ticket or adding note disappeared field where to enter text.

Thank you for your help!

Clear settings as in the screenshot, seems to work. The only disadvantage with digital communication schemes are destroyed activity parameters, transitions, etc.

Thank you all!

As I understand it is responsible for the Magnetizer Versions no. It is not clear what he wanted.

Next error

Magnetizer is not defined

I apologize for blindness))). jsplumb found. His version 1.5.5 in SysConfig.

Is the version in the directory name the one specified in SysConfig? It might happen that you can find something like "jsplumb-3.3.1" in Kernel/Config/Files/ZZZAuto.pm while there is only a "jsplumb-4.0.5" in the filesystem... Then you have to use the correct version in the SysC...

There is a file in the specified directory jsplumb.js

Hello everyone. I had a problem as follows. Updating from version 3.3.6 OTRS to 4.0.6. Pre say that I have several processes in the system with a lot of activities, transitions, etc. After the upgrade, when entering any process issued by error (see attachment). Doing all the instructions, everything...

Thanks for the reply. Please help in the implementation of the following mechanism. The basic idea is as follows. Agent after logging into SARS can transmit tickets to another group (with its queue). Agents will be many, and configure each role is not an option. I thought to solve this problem assig...

Hi, Agent authorization group is assigned, such as "test". In conjuction group role assigned to the right, where the group is assigned the role of the test, and the role of the prescribed additional rights. In this case, the agent is still no assignment rules for the role. Only after assig...