Znuny Open Source Ticketsystem

Hi Team Thanks for the update & the mentioned details works with escalation. This not what I needed please. But is there any fuctionality to temparary put SLA/Solution time put on hold (e.g. if we want any additional information from customer until customer provide feedback we shouldn't clock to...

Hi All Can you please explain how should I stop the solution time in OTRS 3.3.8 ? If we are waitng the customer feedback we need to stop the clock until they provide a feedback. If the feature already there please let me know is it link with reporting ? Becuase we need to send reports to customers (...

Hi Team

Can you please let me know how to put SLA on hold when we expecting customer feedback?

Thanks

Hasitha

Hi Team We have application called Careware (i.e. Scheduling systems) & we would like to integrate this to OTRS Version 3.3.8. Please find below details about the Careware application. Basically this application is used for Hospitals & nurse scheduling. To report any issues or clarifications...