I think reneeb, that its fits what we are looking for, I have to value it and maybe contact you about this feature, thanks.
Jon
Search found 3 matches
- 17 Feb 2015, 17:51
- Forum: General
- Topic: Change management and Customer Company
- Replies: 2
- Views: 921
- 17 Feb 2015, 17:06
- Forum: General
- Topic: Change management and Customer Company
- Replies: 2
- Views: 921
Change management and Customer Company
We use otrs 3.3.8 in our company. Actually we are in the early stages of change management deployment and it surprise me that I can't find a way to relate Customer Company and Change. We use OTRS for multiple company and with regular tickets more than less we found the way to do it, but is there any...
- 14 Oct 2014, 18:35
- Forum: General
- Topic: toolbar icons by group
- Replies: 0
- Views: 665
toolbar icons by group
Running 3.3.8. Currently I need to show AgentTicketPhone, Search and SearchCustomerID Menubars and Toolbar icons only to a certain group of agents. With AgentTicketPhone and Search I can restrict functionality with system config on ModuleRegistration configurations something like: Ticket -> Frontend...