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- 17 Oct 2014, 17:54
- Forum: Help
- Topic: Auto Reply to ALL Email To and CC fields
- Replies: 5
- Views: 3114
Auto Reply to ALL Email To and CC fields
Emails sent to xyz@example.com creates an otrs ticket and auto reply works. I want to configure the OTRS to send the new ticket auto response mail to all e-mail addresses in the mail. Example: X is sending an e-mail to us. In his e-mail, at to field, there are also persons like Y and Z. In addition ...