Znuny Open Source Ticketsystem

I would also edit this menu, you know in which file he?

Kernel::Language::pt_BR_CustomTraducao; use strict; use warnings; use utf8; sub Data { my $Self = shift; my $Lang = $Self->{Translation}; $Lang->{'Session invalid. Please log in again.'} = 'Sessão Inválida. Tente logar novamente'; $Lang->{'Session has timed out. Please log in again.'} = 'A sessão e...

I created the file as he told me, with "pt_BR_CustomTraducao.pm" name, put the directory but the warning remains in English, as follows was my arquivo.obrigado package Kernel::Language::de; use strict; use warnings; use utf8; sub Data { my $Self = shift; my $Lang = $Self->{Translation}; $L...

I can not find where to change the line "Desenvolvido por OTRS 4",I looked on the bottom and on the login screen and found, you tell me the file is? if you know the message "session expired" too. thanks again

Thanks.

Hello, I would like to customize some things in index.pl page, the text displayed on the login and footer box, I tried to find the index.pl file but it does not have this data in, how can customize these phrases only and not the entire theme? thank you

My version is OTRS 4

Good Morning,

I'm setting up an auto responder in OTRS 4, but need some that are not coming, are DATE TICKET OPENING, DESCRIPTION OF INCIDENT and EMAIL the User who opened the ticket, already put some but the field is blank.

thank you

this version came out yesterday, I can upgrade without losing settings? any update package only? thank you

My OTRS is at version 3.3.10, and setting a notification (Event), in which at the end of a ticket, the custom HTML my company is sent with due status, however, only will the codes in the email of the person, the part "visual" no.

It is a notification CreateTicket

Hello, it is possible to make the ticket response sent to the User is in HTML format? set up but only go codes, will not formatted. thank you

Good morning, my otrs error is presenting credentials authentication with client email IceWarp, however the User and password are correct, can someone help?

Bom dia,


os dados estão corretos sim, ja resetei a senha e coloquei novamente, mesmo assim o erro de credenciais permanece

Bom dia, meu otrs não está mais enviando e-mail , aparece a seguinte mensagem: Thu Nov 6 10:45:05 2014 info OTRS-otrs.PendingJobs.pl-32 Sent agent 'PendingReminder' notification to 'MEUEMAILAQUI'. Thu Nov 6 10:45:05 2014 info OTRS-otrs.PendingJobs.pl-32 Error sending message Thu Nov 6 10:45:05 2014 ...

I made some changes and reinstalled the appliance, it worked, but after I integrate with AD, the emails disappear and not come over, can someone help?

Found ! =)

found but only has two lines, I found a way PUTftp, I am trying to copy it

where / how I can get this log?

Sorry, I'm from Brazil.

I'm putting the two pictures attached of the error, after I click the button the following screen appears, and not get the calls sent by e-mail

Hello, I installed one appliance OTRS 3.3.9, is all set, however, the first time I signed up the email in the "management of email accounts", he pulled all e-mails instead of so called because the second time modified the email, it does not happen, I've already changed the core :: sendmail...