Znuny Open Source Ticketsystem

Thanks for answer. Did the following test, set up an event notification filtering by TicketCreate event and only selected the Customer in "recepient groups." The desired would be to create a new ticket an email was sent to all registered e-mail to this customer but did not work. The only w...

Hello, We have a scenario where the customer has more than one customer user to be informed when a ticket is registered. By default OTRS sends mail only to the customer user associated with the ticket. My ask: Is it possible to sent mail to all customer users of respective customer? Ps: I dont like ...

Olá, Temos um cenário onde o cliente possui mais de um cliente usuário que devem ser informados quando um ticket é registrado. Por padrão o OTRS envia email somente para o cliente usuário associado ao ticket. Pergunto: É possível fazer com que o email seja enviado para todos os usuários clientes de ...

ciotola wrote:Issue solved.
We are using CAS for the single Sign On with for manage the user and the access. A little change in the CAS configuration and everything was working.

Can you share your integration code with Zabbix? We also trying this...

Thanks!