Znuny Open Source Ticketsystem

Hello, So I was just wondering if there was a way to stop the clock on a tickets solution time? For example a support call comes in Person A logs the ticket. Person A then has 24 hours to complete the ticket. But after 4 hours, they make a change and wait for the customers reply. At the moment the s...

Hi, I was using OTRS version 3 and I have recently upgraded to version 4. Unfortunately someone I know decided to upgrade to version 4 for me and didn't follow the guide on how to upgrade. Now I have the following error appearing in package manager; Can't perform GET on http://ftp.otrs.org/pub/otrs/...

Firewall looks like it might be fine, would I have to open port 995 on the otrs server itself or would the appliance install have done that for me?

Thanks :) So the DNS problem is now gone and out of the way (thanks again i was banging my head onto a wall for ages) I still cant fetch mail. Error details : Backend ERROR: OTRS-CGI-43 Perl: 5.10.1 OS: linux Time: Mon Dec 15 09:15:00 2014 Message: POP3S: Can't connect to 192.168.1.156 RemoteAddress...

Thankyou

I tried running the command edit etc/resolv.conf

But it came back with insufficient permissions. out of curiosity I did chmod -a=rwx resolv.conf,
But when I ran the first command again I get the same error.

I tried to ping otrs.org from the appliance and it comes back with unknown host. However I tried to ping our dns server and that got a reply. I pinged otrs.org on another machine and got through fine, so I used the ip it gave me on the appliance and also got a reply so I have no idea whats going on ...

I've tried pinging outside the firewall and I get responses, and I have pinged inside the firewall and get responses so that's not the issue.


Can you please explain what you mean by shared vs NAT?

Also one thing I forgot to mention,

I would like if possible the server to recognize and be able to ping other servers (i.e the mail server) using an address, rather that an ip address, so something like servername.domainname.local rather that 192.168.*.*

Hi all, I run an appliance install on a linux server, version 3.3.10 the server seems to be running fine except on the dashboard i get the following errors; Can't connect to: http://otrs.org/product.xml (500 Can't connect to otrs.org:80 (Bad hostname)) and Can't connect to http://www.otrs.com/en/rss...

Thankyou you've helped me alot

Thankyou I had a feeling that I was missing something.

Also, when I go to mount the disk and edit etc/fstab I am presented with a file and I'm not sure as to how I should be editing it,

does the fact that it is an otrs appliance change the way you have to edit the file?

HI, I'm fairly new to OTRS and fairly new to Linux also. However I have been tasked with setting up OTRS on a virtual Linux server, and am only left with the obstacle of backing up, and getting that backup off the virtual machine. I plan to backup using the backup.pl to a different secondary mounted...