Znuny Open Source Ticketsystem

I have applied the 4.0.2-01 patch and the problem it´s over!

No more modifications was needed.

Thanks all for help.

I understood, Vinesh. Thanks.
I´ll try this.

vinesh wrote:I do had same issue..but issue resolved by adjusting ACL in ACL editor.

Vinesh, what ACL did you modified? What was your adjustment?

Reneeb, thanks for the tip.

The only message that I found (Apache error.log):

[Wed Dec 3 16:43:53 2014] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.


And the OTRS error:

Wed Dec 3 16:45:25 2014 error OTRS-CGI-61 Found no $GroupID for users!

Hi.
I would be grateful for some help.


OTRS Version: 4.0.1-02
OS: CentOS 6.6
Database: Mysql 5.1.73

Problem: After upgrade the OTRS to version 4.0.1, when a customer try to open the TicketZoom the file customer.pl is downloaded and not is handled by Apache. All other features are working as ...

Prezados,

O assunto talvez seja muito novo, mas se alguém já passou por algo parecido, ajuda.

Fiz a atualização do OTRS para a versão 4, vindo da 3.3.9.
O processo ocorreu tudo bem, apesar dos diversos passos requisitados na documentação.

A interface dos agentes e clientes está acessível. Os ...