Znuny Open Source Ticketsystem

I HAD an extensive list of post-filters, and separated out customers in queues.

I found it better to add the X-OTRS-CustomerNo field into the (my customers use exchange) transport role.

New-TransportRule -Name 'X-OTRS-CustomerNo' -Comments 'Assign OTRS Customer Number' -Priority '0' -Enabled ...

Happy Monday,
I was wondering if anyone has been able to assign work-orders to customers, I would like to use the built-in work order features to send me field tech's out for maintenance, migrations, and special projects that require onsite attention. I would like these actions to be view-able to my ...

I would have given them access via the client portal, and assign all the tickets to the same company (allowing them to see the company tickets)

it's a far less 'clunky' interface for their purposes.

IF that doesn't work, I ended up enabling Enhanced Richtext Editor (Core::WEB)

Seemed to shut chrome up for good.

I also disabled minification of CSS and JS, not 100% sure if that helped.

True,
I was thinking of another solution to fit this 'need', if a customer emails in a ticket; part of my autoresponder includes a link to register. This could include a URL Parameter to set the CustomerID on registration.

I also noticed that you need to 'remember' the customer ID when creating a ...

yes I have it configured for the postmail filter, but I'd like it setup for customer registration.

Nice,

I dropped https://raw.githubusercontent.com/VGSeb ... mSearch.tt
into /opt/otrs/Custom/Kernel/Output/HTML/Standard

I took a look at DashboardCustomerCompanyInformation.pm and added this:

122 # CUSTOM SugarCRM Link check if a link must be placed
123 if ( $Entry->[7] ) {
124 $LayoutObject->Block(
125 Name => "ContentSmallCustomerCompanyInformationRowLink",
126 Data => {
127 %CustomerCompany,
128 Label ...

Has anyone done this? is it possible?

I have it configured as a postmaster filter, if there's a similar filter for customer registrations that would be sweet! I've searched the forums and googles but nothing so far.

I assume the logout button doesn't work until you refresh the screen because javascript isn't loading.

javascript isn't loading because your can't access it (no read permissions).

tldr; yes.

I do still have some ajax issues with loading the RichTextEditor but only if I clear the browser cache.

Patch works, I put my file in /opt/otrs/Custom/Kernel/Modules

Note: Line numbers did not match up for me.

I know old post but I was just doing this.

In Excel, A Column is customer domain name, B Column is CustomerID


="INSERT INTO postmaster_filter (f_name,f_stop,f_type,f_key,f_value,f_not)VALUES ('"&A2&"','0','Match','From','EMAILADDRESS:*"&A2&"',NULL); INSERT INTO postmaster_filter (f_name,f_stop,f ...

did you give everyone read permissions to the js cache objects?

That is working nicely, say 95%.

the last 5% if I can get the CRM link to show nicely.

I used the Comment frontend field for the SugarCRM account link, but it shows the full URL


[ 'CustomerCompanyComment', 'SugarCRM', 'sugarlink', 1, 0, 'var', '[% Data.CustomerCompanyComment | html %]', 1 ...

The information I need is in 2 tables that I want to inner join.

Company_ID is an internal account number in accounts_cstm
Company Name, Address and other info is in accounts

This is SuiteCRM (sugarcrm)

Thanks,
-Jake

Thanks, it looks like Customer Company is what I want to use, is there a way to to a SQL Query? It looks like I may be better off with a script.

Did you ever get his working?

I had a similar issue with chrome, viewtopic.php?f=62&t=27422

pituca wrote:After copying the module from github my system got back to normal.

Thank you so much

Ruben.

This also fixed my issue.

Chrome keeps having a nagging javascript error popup complaining that 'allow-scripts' is not set.

I updated my version of Custom/Kernel/Output/HTML/Standard/CustomerTicketZoom.tt in 2 places to include allow-scripts


./Standard/CustomerTicketZoom.tt:145:<iframe sandbox="allow-same-origin allow ...

We run Mostly Ubuntu and Debian, I use centos 6.5 for otrs, rpm upgrades are way easier and rarely have an issue with it.

Worth the learning curve.

My $0.02

Does anyone have all the options for "$Self->{CustomerUser} = {" backend?

I'd like to use a SQL Query / MAP for my SugarCRM Database.

Thank You,
-Jake

I ran this and that fixed my issues, I had ITSM loaded before the update, so it would make sense I need to update ITSM to get things working.

Follow Steps Here: http://ftp.otrs.org/pub/otrs/itsm/INSTALL-4.ITSM


mkdir /root/packages/
cd /root/packages/1
wget ftp://ftp.otrs.org/pub/otrs/itsm ...