Znuny Open Source Ticketsystem

Hi All, I have a requirement and i'm here to seek your help on how to get it done. The requirement is to create a ticket in a particular customer "Queue' when received from a specific domain, like this. Create ticket in "Customer1" when email received from "user@customer1.com&quo...

Thanks Crythias, Yes i thought running on ubuntu would be easier for me to configure and setup, I'm not against the appliance prepared by otrs but while I was trying to upgrade postgres from 8.4 to 9.3 to get the feature Streaming Replication, i have run into problems as mentioned below, I checked w...

Hello Everyone, I was using OTRS 3.3.9 appliance, i felt that debian linux provided appliance was not good for upgradation or for setting up disaster recovery, or installing additional packages and so on. I want to setup OTRS on Ubuntu but I find no mention if OTRS works better on Ubuntu 12.04 or Ub...

I've got the application up and running with complete restores.

can anyone give a shot on this?

I just did a otrs CheckDB, seems the application is trying to connect to the postgrsql database as otrs but running as root, when i login as otrs and do a CheckDB it says connected, any way to make the application work through otrs as default? root@otrs:/opt/otrs/bin# ./otrs.CheckDB.pl DBI connect('...

Hi Everyone, I was finally able to restore the backup to the second OTRS server after changing /otrs/kernel/config.pm to use postgrsql instead of mysql and given permissions to the /otrs/ folder and the restore completed successfully. But now when open the web url http://otrsip/otrs/index.pl it is t...

Hi All, I downloaded otrs-3.3.9-appliance-1.0.9.iso appliance and deployed it on a hypervisor, made a few changes and the ticketing system is working fine and able to access from web, the appliance by default uses postgrsql and I want to setup a high availability for both database and otrs by instal...