Search found 4 matches
- 05 Dec 2015, 03:25
- Forum: Allgemeines
- Topic: Falsches Framework nach update auf 5.0.4
- Replies: 2
- Views: 1536
Falsches Framework nach update auf 5.0.4
Hallo zusammen, ich hatte heute mein OTRS 4.0.14 auf 5.0.4 aktualisiert, keine Fehlermeldungen und auch die Oberfläche kam mit neuer GUI wie es sein soll. Beim anschließenden Update der ITSM Pakete mittels Paketmanager kam folgende Fehlermeldung : Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Ti...
- 09 Dec 2014, 13:14
- Forum: Help
- Topic: /opt/otrs/bin/otrs.UnlockTickets.pl is not working since the update to 4.0.2
- Replies: 3
- Views: 1648
/opt/otrs/bin/otrs.UnlockTickets.pl is not working since the update to 4.0.2
Hello, since the update to 4.0.2 our tickets remain in a locked state. If I start the UnlockTickets.pl manual I receive the error message : "Modification of a read-only value attempted at /opt/otrs/Kernel/Config/Defaults.pm line 1910." As a workaround I deactivated the lines 1910-1921 by c...
- 08 Dec 2014, 15:39
- Forum: Help
- Topic: Number of Tickets/per Queue is wrong since the update to 4.0.2
- Replies: 2
- Views: 1507
Re: Number of Tickets/per Queue is wrong since the update to 4.0.2
Thanks Ruben,
that was it. I applied it, but with the wrong user account.
Guido
that was it. I applied it, but with the wrong user account.
Guido
- 08 Dec 2014, 13:23
- Forum: Help
- Topic: Number of Tickets/per Queue is wrong since the update to 4.0.2
- Replies: 2
- Views: 1507
Number of Tickets/per Queue is wrong since the update to 4.0.2
Hello since I updated OTRS from version 3.3.9 to 4.0.2, the number of tickets that is shows in the ticket overview (behind each queue) is higher than the real number if I count the tickets. Even if I would add locked or merged tickets. Is there someone with the same issue? Kind Regards Guido OTRS 4....