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you want to migrate your current OTRS 3.3 to OTRS Appliance 4.0.3. Ok, i havent used OTRS Applianche.. but by "4.0.3" i assume it is running OTRS 4.0.3.. so you should update your curren OTRS 3.3 to OTRS 4.0.3..after that, you should do a backup of your database an restored it in your OTR...

Hi Rooobaaat, and kindly read my reply to your post again.

The error .[Wed Dec 17 17:39:45 2014] otrs.CloneDB.pl: ERROR: Could not generate structures in target database! [Wed Dec 17 17:39:45 2014] otrs.CloneDB.pl: Please make sure the target database is empty. says everything... Please follow the migration guide on: http://otrs.github.io/doc/manual/admin/...

Hi, after running the commend -n, I received "Dry run sucessfully finished", too. But run -r, it's in trouble: viewtopic.php?f=62&t=27490&p=110878#p110878.

Did you run ok with -r? I'm using OTRS on WS2012R2 and SQL Server 2012 with IIS

When I run the command perl otrs.CloneDB.pl -r and receive this error at the phase 1/2 : At the command line, the error is: -20 16:43:03] Creating structures in target database (phase 1/2)[Sat Dec 20 16:43:03 2014] otrs.CloneDB.pl: HINWEIS: CREATE TABLE erstellt implizit eine Sequenz \x{00c2}»acl_i...

Add column 'customer_ids" in the customer_user table, Add UserCustomerIDs field in mapping (see https://github.com/OTRS/otrs/blob/rel-4_0/Kernel/Config/Defaults.pm#L1383). Please do not edit Kernel/Config/Defaults.pm, but put the CustomerUser configuration in Kernel/Config.pm Hi reneeb, thanks...

Hi All, I have OTRS 3.3.11 which is installed on Windows Server 2012 and I'd like to migrate to OTRS appliance 4.0.3 (installed as a virtual machine). When I run the command perl otrs.OTRSCloneDB.pl -r, it runs with the error below: [Wed Dec 17 17:39:45 2014] otrs.CloneDB.pl: HINWEIS: CREATE TABLE /...

I'm using OTRS appliance 4.0.3 and I need to add an user A to view the company tickets of two companies ABC and XYZ, but I could not add the user A with 2 customers IDs.

Kindly advise how to setup and seems to be the OTRS appliance which uses PostgreSQL database and I don't know how to manage.