Znuny Open Source Ticketsystem

I'm using hosted OTRS. Can I set this using email placeholder? This is the workflow I'm using: When a client wants me to do something, I create a ticket on behalf of him. I normally don't select "Send ticket creation email" to client. I then set a due date. When I add non internal info to ...

Dear Community. I'm reviewing ticketing systems and I'm checking out OTRS;) Is it possible to store the login credentials inside the URL that is sent to the client when registering a ticket? That way, the client would be automatically logged in as that user when clicking the link and anyone that has...